Support Articles

Useful information regarding your orders.

Can I change or cancel my order once it has been placed?
Yes, you can cancel an order if the sale has not ended, simply contact us by raising a support ticket in Help Desk and we can assist. You can also return...
Fri, 16 Aug, 2013 at 9:55 AM
How can I check on the status of my order?
Simple! Once you’re logged in, go into the tab marked 'My Orders'. You can then see the status of your order and whether your purchase has been ship...
Fri, 16 Aug, 2013 at 9:56 AM
How long will my items be held in the shopping basket?
We can hold your items for 15 minutes – after that we automatically remove them so they become available for other customers. Numbers are limited so if you ...
Fri, 16 Aug, 2013 at 9:57 AM
When will my debit or credit card be charged?
Your card will be charged as soon as you complete the checkout process. It can take up to 3 days for the transaction to show up on you bank or credi...
Mon, 12 Aug, 2013 at 12:20 AM